Which wine club membership have I signed up for?
Simply log in to our members portal with your email address and password or one-time code and select ‘Wine Club’ then ‘View Packages’. The pack you are subscribed to will display ‘Update’ rather than ‘Join’.
Can I change my wine club selection?
Of course! Log in to change your selection in the members portal or tell us by phone or email by the 1st of the pack run month.
What wines will be in my shipment?
If you receive a standard mixed, white or red membership delivery the wines are curated by us each delivery prior to shipping, covering a range of varieties and styles for you to enjoy now with family and friends, or to add to your cellar for special occasions. Alternatively if you have selected the option of ‘users choice’ you can select specific wines for your shipment each delivery or continue to receive what you have previously selected.
Can I cancel my Wine Partners delivery?
You can cancel your wine club delivery 12 months after your first delivery. This can be done by contacting our Wine Club team at firstname.lastname@example.org
How can I receive my members discount?
Login to your members portal on line & your 20% Member discount will automatically be applied to any orders you make over a dozen.
Orders can also be taken by emailing email@example.com or phoning +61 2 4998 7754
When visiting the cellar door simply let one of our staff know and your tasting fee will be waived and discount applied if applicable.
How do I change my shipping address, or any other contact or payment details?
Who do you use for wine deliveries?
We use Auspost. Website, email and phone orders are despatched within 2 working days of placing your order.
You will receive an email with tracking information once dispatched.
If the wine is despatched to my previous address on my members portal, will I be charged for re-delivery?
It is your responsibility to keep your delivery details updated. We’ll send you an email before each wine club delivery as a reminder to check everything is current. You can easily update your details at anytime, through the website or by contacting the Cellar Door.
I will be away during my next shipment, what can I do?
Simply contact us or login to your members portal and place the delivery on hold or we can arrange it to be sent at a more convenient time for you.
When will my credit card be charged?
Your card will be charged before each of your selected packs are sent. We’ll email you before each wine club delivery to give you an opportunity to check & update details, or add to your order. We generally charge your card the week before the wine is forwarded to you.
Returns and Cancellations
We will replace or refund you for any bottle of wine that is damaged. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is damaged. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to (firstname.lastname@example.org) to arrange for the return of damaged product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (02) 4998 7754 for return instructions.
All event tickets purchased are non refundable.
Cellar Door Booking Cancellations
Cancelation or changing of booking date within 12 hours of original booking time that includes food, will incur a ‘cost of food fee’ for ingredients that have already been prepared.
Are bookings essential?
Bookings are preferred however not essential and can be made via our booking portal HERE or by contacting the cellar door on +61 2 4998 7754 or email email@example.com